CITRONELLA - HEM INCENSE STICKS HEXA PACK OF 6 = 120 INCENSE STICKS

PLEASE NOTE: items will only be despatched to the address as listed on your ebay account. Amendments made through paypal or via email will not be accepted under any circumstances. Please change your address at the checkout if you want to send to another address as we cannot change this after.

Click 2 Save® cannot be held responsible for the time it takes Royal Mail to deliver your item/s. We have absolutely no control on how long it takes for it to be delivered. If 7 days have elapsed, check with your local sorting office as they may have your item/s. If your package is not at the sorting office the item/s will be returned to us. However please be aware that it can take up 15 to 20 days for the package to come back to us. Communicate to us through email via eBay stating that you have not received your item/s after 15 to 20 days and we will come to a solution quickly and effectively. Please see our feedback for reassurance and you will see that 99.99% customers receive their purchased item/s within the time scale with full satisfaction.

PLEASE NOTE: At our discretion we will use respected couriers to deliver our item/s 

Click 2 Save offers a 30 days money back guarantee. We want you to be happy with your purchase, but if for any reason you are not satisfied with your goods, we will offer you a full refund provided that they are returned to us AT YOUR COST in its original packaging and has not been used or opened. We do not refund the post charges which cost you when you send it back within the 30 days money back guarantee period. You will be issued a full refund for the original value of the goods purchased. We cannot accept responsibility for returned items damaged or lost in the post so we advise you take out postal insurance. To cancel your order you must advise us by email via eBay.

We appreciate that from time to time the item/s that you have purchased from us may not be suitable for you or can become damaged in transit. Therefore if you feel the need to return an item/s, please do not hesitate to contact us here at Click 2 Save and we will guide you through what to do to resolve the issue quickly and efficiently.

Unfortunately, we cannot refund for an item that you do not like the scent of. Also,no refund will be processed for an item used partially or returned with damaged packaging.

Click 2 Save product images are for illustrative purposes only and therefore may differ from the actual product. In the case of our listings where we have indicated that the colour of the item may be different from the colour represented in the listing pictures, please be assured that the quality will not be compromised and that the product will be identical to the picture illustrated in the listed product in every detail apart from the colour. If you have any further queries, please contact us before placing your order. 

Click 2 Save is a new start up company; therefore our feedback is very important to us! If for any reason you are considering leaving us a neutral or negative feedback, please contact us first through email via eBay and give us the opportunity to solve the problem and rectify any issue. We at Click 2 Save aim for a 100% customer satisfaction.

For any queries, please contact us through messaging service (email) via eBay. We aim at replying to all messages as soon as possible within the same working day of the message received. Click 2 Save working hours is Monday - Friday (9.00am - 18.00pm).

We will only accept returns within 30 days of receipt and the item must be returned unopened, unused and in resalable condition. The item must be returned in the original packaging/box. Postage costs either way will not be refundable or any eBay fees incurred. We will only accept returns via Royal Mail. Please contact us through messaging service (email) via eBay.